Ora-GUARD® comes with a 6-month 100% Satisfaction Guarantee.

We guarantee that theOra-GUARD® Dental Grind Guard will give you six (6) months of protection from nighttime teeth grinding, bruxism and jaw clenching. If you are not satisfied with theOra-GUARD® Dental Grind Guard, we will send a free replacement Dental Grind Guard product to you, at no charge.

If you are not satisfied with the fit or the comfort ofOra-GUARD® Dental Grind Guard, we will issue a refund (excluding tax and shipping charges), if you contact us within 30 days of the purchase date.

Our Customer Service staff will provide reliable, timely service so that we may ensure a 100% Satisfaction Guarantee.

  • You may reach Ora-GUARD® Customer Service: Call us at 1-877- 437-9427, or
    • Email us at info@ora-guard.com
    • Write us at Ora-GUARD® Dental Grind Guard, 20 Glover Avenue, Norwalk CT 06850
It’s simple – your satisfaction matters to us – 100% Guaranteed.



Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to Ora-GUARD.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ora-guard.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ora-guard.com and send your item to: 20 Glover Avenue Norwalk Connecticut US 06850.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 20 Glover Avenue Norwalk Connecticut US 06850

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.